Capita teams around the world are helping clients to achieve market leading customer experiences. Find out how in our latest issue of Intelligence.

Download Intelligence to discover:

How we worked with O2 to reduce complaints and improve performance.

How a ‘one team’ approach helped to reinvigorate customer experience for one of the largest retail brands in the country.

How implementing an employee engagement programme helped to impact NPS, speed to answer and hours delivered.

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Customer experience is a people issue. It sounds obvious, but in an age when AI and robotics commonly steal the headlines,
 it’s worth reminding ourselves that it’s great people who achieve great things.
 Yes, technology is playing an increasingly important role, but its successful implementation still relies on smart humans behind the scenes. 

In this issue of Intelligence we look at the difference exceptional people can make in delivering customers an outstanding experience – front office and back. 

Some of the brands we work with

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