Capita teams around the world are helping clients to achieve market leading customer experiences. Find out how in our latest issue of Intelligence.

Download Intelligence to discover:

How we worked with O2 to reduce complaints and improve performance.

How a ‘one team’ approach helped to reinvigorate customer experience for one of the largest retail brands in the country.

How implementing an employee engagement programme helped to impact NPS, speed to answer and hours delivered.

Specialised teams 

for specialised challenges

Our people can bring in-depth skills and extensive knowledge to your organisation's unique customer management challenges. From driving down costs and reducing complaints to implementing automation or ramping up NPS scores, Capita Customer Management offers a market leading depth of experience to draw on and exceptional teams to enable change.

The best of global skills and talent

With offices in the major centres of Germany, India and South Africa, we can offer a global service to clients and an exceptional pool of talent to deliver it - in areas from AI and robotics to the empathetic handling of complex customer enquiries.

Passion and commitment from a

workforce fully behind your brand

Our ability to keep large teams fully engaged with a brand and their part  in delivering its values - often with many hundreds of frontline staff involved - means our clients' customers receive a brilliant experience, while productivity and commitment remains high.

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issue of Intelligence

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When Great People 

Do Great Things

Customer experience is a people issue. It sounds obvious, but in an age when AI and robotics commonly steal the headlines,
 it’s worth reminding ourselves that it’s great people who achieve great things.
 Yes, technology is playing an increasingly important role, but its successful implementation still relies on smart humans behind the scenes. 

In this issue of Intelligence we look at the difference exceptional people can make in delivering customers an outstanding experience – front office and back. 

Some of the brands we work with

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Matt Currall, Operations Director, Tesco Mobile explains how the Capita partnership helped to increase NPS for Tesco Mobile by placing team engagement at the heart of our strategy

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